OKIN GROUP, a.s.
| Address: |
Czech Republic |
| Website: | http://www.okinbpo.com/ |
OKIN BPO is a company specializing in Business Process Outsourcing (BPO) and it ranks among the leading providers of services in this area in the Czech Republic. It focuses mainly on the implementation of more efficient solutions concerning large-volume business transaction processes (accounting, order processing) and on services with high added value for end customers (sales team support, customer services, technical support, supervisory centres).
A Few Basic Facts:
• We have been operating in the market since 2004.
• We employ over 550 experts - 500 in Ostrava, 50 in Prague.
• All our employees speak English fluently.
• We communicate with clients in 10 other languages - English, German, French, Spanish, Portuguese, Italian, Swedish, Polish, Russian and Slovakian.
• We employ people from all over the world. Our company environment is international.
• We cover all of the EMEA area with our services (Europe, Middle East, and Africa).
• We process over 500 000 complex transactions annually.
• We manage end-to-end processes with high added value for the client.
• All processes are subject to SLA (Service Level Agreement) with our clients, and they are assessed and reported using the KPIs (Key Performance Indicators).
• We continually improve our processes by means of 6Sigma and Operational Excellence methodology.
• We consistently apply the principles of project management to all new activities.
• We have ISO 9001 and 27001 certificates issued by Bureau Veritas.
• The average age of our employees is 29.
• Our employees are 40% university graduates and 60% secondary school graduates.
• The care for our employees and their constant development is our main focus and a prerequisite for our success.
A Few Basic Facts:
• We have been operating in the market since 2004.
• We employ over 550 experts - 500 in Ostrava, 50 in Prague.
• All our employees speak English fluently.
• We communicate with clients in 10 other languages - English, German, French, Spanish, Portuguese, Italian, Swedish, Polish, Russian and Slovakian.
• We employ people from all over the world. Our company environment is international.
• We cover all of the EMEA area with our services (Europe, Middle East, and Africa).
• We process over 500 000 complex transactions annually.
• We manage end-to-end processes with high added value for the client.
• All processes are subject to SLA (Service Level Agreement) with our clients, and they are assessed and reported using the KPIs (Key Performance Indicators).
• We continually improve our processes by means of 6Sigma and Operational Excellence methodology.
• We consistently apply the principles of project management to all new activities.
• We have ISO 9001 and 27001 certificates issued by Bureau Veritas.
• The average age of our employees is 29.
• Our employees are 40% university graduates and 60% secondary school graduates.
• The care for our employees and their constant development is our main focus and a prerequisite for our success.